Below are some common questions our customers ask before making a purchase.
If you have any other queries, feel free to contact us at sales@bhavanijewellery.in.
Pre Sale Questions
Q: “What type of jewellery does Bhavani Jewellers offer?”
We specialize in premium 925 Sterling Silver jewellery, crafted with high durability and elegant shine. All our silver products come with BIS Silver Authenticity Certification.
Q: “What is your return or replacement policy?”
We offer a 14-day return or replacement policy from the date of delivery.
Items must be unused, in their original packaging, and include all certificates and tags.
Q: “Do you offer Cash on Delivery (COD)?”
Yes, COD is available on eligible orders.
Q: “How long does delivery take?”
Orders are typically dispatched within 48 hours of confirmation. However, during Indian public holidays or peak festive periods, dispatch may take up to 72 hours.
Once shipped, your order is usually delivered within 3 to 7 working days, depending on your location and logistics partner availability.
Q: “Do you provide authenticity proof?”
Absolutely. Each product includes a BIS Silver Certification confirming purity and authenticity.
Q: “Do you offer free shipping?”
Yes, we offer Free Shipping on all orders above ₹499.
Q: “Do you accept custom jewellery or personalized orders?”
Yes, we accept custom silver jewellery orders, depending on design requirements.
(Note: Custom orders may not be returnable.)
Q: “How can I contact customer support?”
You can reach us through Email support.
Our team will respond within 20–36 hours of receiving your message.
Q: “Need help with something else?”
We’re always happy to assist — feel free to contact us anytime!